This Privacy Policy explains what we do with personal data within the framework of the provision of the tourist services that we offer to the User on the website www.vermilionroute.com ( hereinafter “Vermilion”), on the platform.

1. DATA OF THE CONTROLLER

The company responsible for the processing of personal data is Agencia de Viajes Vermilion, Quito – Ecuador located at Alangasí Oe 1 – 210 Simón Bolívar
and Juan León Mera . Registered with Ruc 1711992808001 Contact form available (hereinafter “Vermilion”, “We” or “the Data Controller”).

Contact information: [email protected] / +1 (240) 355‑5164 . Please note that calls will be recorded for quality reasons, to inform you of our tourist services and respond to any requests you may need, as well as to be able to manage, reserve and/or contract certain tourist packages of interest to you.

Failure to provide certain information indicated as mandatory may mean that it will not be possible to manage your registration as a User or the use of certain tourist services available in Vermilion.

In order to register as a User and browse Vermilion you will have to be over 14 years old. Vermilion may use your personal information to verify your age and ensure compliance with this restriction. In any case, the parents or guardians of the minor may contact Vermilion to block and/or delete the minor’s personal data, through the email address of the Data Controller indicated above.

2. WHAT PERSONAL DATA DO WE PROCESS?

• When registering with Vermilion and being able to identify you as a User, we will ask you to provide us with your email address and name. If you register through Facebook, we will ask you to provide us with your name, profile photo and email address.
• When contracting our services and tourist trips, we will ask you to complete the personal information of your account in Vermilion as a User, such as your nationality, your address, contact telephone number and identity document, passport or similar document.
• When booking a tourist package that we offer, we will request information such as name, nationality and identification document, passport or similar document.
• When purchasing a booked trip we will ask for your credit card, debit card information, expiration date and CVV number. Payments are made through a secure payment platform, in compliance with the PCI-DSS standard and complemented by control measures, to guarantee the security of purchases made at Vermilion and to fight fraud.

If you request an invoice, we will request billing information if necessary.

• When you contact our customer service, we may ask for your name and email address so that we can identify you as a User.
• Vermilion uses cookies and/or similar technologies so that, depending on their configuration, it may collect and/or process personal data. For more information on the use and configuration of cookies and/or similar technologies, please consult our Cookies Policy.

3. PURPOSES OF THE TREATMENT

Vermilion, as Data Controller, will process your personal data for the following purposes:

• If applicable, to manage your registration as a Vermilion User to identify you and give you access to the tourist services that are available to you as a User, as well as save your information related to preferences.
• The development, compliance and execution of the contract for the provision of mediation services in the contracting of our suppliers of the trips involved, as well as to attend to and resolve any request, claim or query during the execution of the service or subsequently.
• Contact the User via email in relation to updates or informative communications related to the functionalities, products, including security updates of the Platform, whenever necessary or reasonable for its execution.
• As part of the Vermilion service, it may involve the use of personal data to make personalized commercial communications available to you, related to our products and services through electronic means, taking into account information related to your purchases, interests and preferences. .
• Depending on your configuration regarding the use of cookies and/or similar technologies, for the measurement and generation of statistical analysis and creating profiles based on your browsing habits, the number of impressions or clicks on a specific tourist offer or the distribution visitor demographics.
• Proceed with the personnel selection processes that may be opened and the management of candidatures.

4. LEGITIMATION OF THE TREATMENT

The legal bases for the processing of your personal data based on the indicated purposes are the following:

• In the event that you decide to register with Vermilion, contract and/or reserve our mediation services in contracting trips or tourist packages, the collection and processing of your personal data is based on the execution of the contractual relationship and/or the adoption of pre-contractual measures.
• If you contact the customer service channels available in Vermilion, the collection and processing of your personal data is based on the execution of the contractual relationship, or the adoption of pre-contractual measures.

If you consent, and do not express your opposition to the sending by electronic means of personalized commercial communications, related to our products and services, as well as the configuration on the use of cookies, the collection and processing of the data is based on Your consent.

5. CONSERVATION

We will maintain your personal data for as long as the service provision relationship is maintained and as long as it is legally established.

Vermilion will keep your personal data to attend to and/or carry out the requested services and will keep them during the necessary prescription periods based on the legislation that, in each case, is applicable to meet future responsibilities.

6. RECIPIENTS

To fulfill the purposes indicated in this Privacy Policy, it may be necessary for us to communicate or transfer your personal data to:

• Communications between the companies of the Vermilion Group: for the management of mediation activities and/or organization of tourist services, as well as the management of marketing campaigns, acting as data processors.

In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, so long as the receiving party agrees to process your personal information in a manner that is consistent with our Privacy Policy.

• Communications to tourism providers: for the provision of mediation activities and/or organization of tourism services, Vermilion will communicate personal data to tourism providers or organizers of package trips, acting as data controllers.
• Communications to technology providers: Additionally, Vermilion has contracted service providers who, acting as data processors, provide us with marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process transactions. with credit cards or other payment methods, provide customer service, collect debts, analyze and improve data, and process and administer satisfaction surveys.

Likewise, Vermilion may be required to communicate your personal data to third parties to comply with legal or regulatory obligations, as well as to respond to requests from legally authorized authorities.

7. EXERCISE OF RIGHTS

At any time, you may exercise your rights of access, rectification, deletion, opposition, limitation of processing or portability of your data through the email address [email protected].

To deactivate email communications, access the “My Subscriptions” section located in the “Private Area” section and uncheck the elements from which you wish to unsubscribe.

We will respond to your request as soon as possible and, in any case, within the established legal deadline. In the event that we fail to comply with our obligations regarding data protection, you have the right to submit a claim via email to be attended to in a timely manner [email protected]

8. LINKS

Vermilion may include, display or display links to other web pages for your convenience and information. These websites may operate independently of us. These linked pages may have their own privacy policies, we strongly recommend that you read them when you visit them. To the extent any linked website you visit is not a Vermilion website, we are not responsible for the content of such websites, their use or their privacy practices.